Assistance animals qualify as one of the more complicated topics in rental housing. Operators constantly wrestle with the distinctions between service and support animals, what qualifies as legitimate documentation and how to most efficiently manage their verification processes.
While pet data has always existed in some capacity, it has seldom been granular enough to be useful for apartment operators.
You most likely have detailed information about the vehicles owned by your residents. It helps your team control your parking garage, parking lot, understand the nuances of lot utilization and add revenue through monthly parking fees. It also helps the community monitor authorized and unauthorized vehicles.
On January 28, 2020, HUD released the rental housing industry’s long anticipated updated Notice on assistance animals in housing accommodations.
PetScreening was notified directly by HUD’s Enforcement Office about the new Notice and commented that our service’s feedback played an important part in the development of the Notice. Our Pack truly appreciates the positive working relationship we have developed with HUD, and we believe this Notice is thoughtful and well-intended to all parties involved.
For over a quarter century, Rich Properties has devoted itself to building a reputation as one of the most respected developers in the Southeast region. With a diverse portfolio of over 3,000 luxury apartment homes, town homes, and condominiums in several thriving markets, Rich Properties has become a trusted industry leader in South Florida and beyond.
Topics: Case Study
The perfect pet resident exists but can be difficult to find
The perfect pet resident properly reports their pets, picks up after them, has them appropriately vaccinated and complies with a rental property’s pet restrictions. They have trained, well-behaved animals and carry pet insurance.
Topics: Household Pets
If you’re like most people, you probably use the terms service animal and assistance animal interchangeably especially when discussing the recent media coverage about the person with an emotional support alligator or the peacock trying to board an airplane. If you’re a multifamily professional, not knowing the difference between these two terms could result in costly and risky unintended consequences.
To help prevent such a scenario from happening, you simply need to know the difference between a service animal and an assistance animal. More importantly, knowing when and how to deal with each one is imperative. Understanding the differences can help ensure you don’t ask an inappropriate question that could result in inadvertently discriminating against a person with a disability or help prevent a bad actor from committing animal fraud.
Topics: Assistance Animals
The following is a partial transcript from the PetScreening pawdcast, ep.3. To listen to the full episode, click here.
"Hi! It's John Bradford, pet lover and founder of PetScreening.com. Welcome to the PetScreening podcast. Today, I'm going to talk a little bit about insurance companies and their restrictions regarding pets, and how sometimes this is used as a reason to deny someone from bringing a specific breed into a property under their accommodation request. We're going to talk about why that is not a wise thing to do or why that is not a wise reason to use as to why you're denying an accommodation request.
When it comes to pet policies, most property managers and housing providers strictly focus on the residents and applicants that willfully admit they own a pet or animal. Obviously, the goal is to make sure these residents and applicants are aware of management’s pet and animal policies. These policies are often addressed in the lease or an additional lease addendum and focus on things such as leashing rules, dog waste pick up, weight restrictions, age issues, breed exclusions, and more. This is a great first step but it leaves some questions unanswered.
Some insurance policies have specific pet breed restrictions and for a housing provider to unilaterally apply these restrictions to assistance animals is ill advised. Why? Assistance animals are not the same as household pets.