Recent Posts

Influx of Adopted Pets Means It’s Time to Refresh Pet Policies

Posted by Pat on May 13, 2020 10:15:00 AM

Not all of the news has been discouraging during the COVID-19 pandemic. Pet adoption rates have skyrocketed with the nation suddenly having much more time on its hands. Animal shelters across the nation are happily running out of pets and some are temporarily closing with no pets to tend to.

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Value Over Risk: Increase Revenue By Evaluating Pets on an Individual Basis

Posted by Pat on Mar 16, 2020 11:00:00 AM

As a property manager, it’s only natural to think of things in terms of risk. Whether it's the new diving board at the resort-style pool, the transition to a keyless entry system or a modification to the types of pets allowed at the community, you can bet the associated risks don’t easily evade the property manager’s mind.

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Responsible Pet Owners Month: Encourage Your Residents to Make a Positive Impact

Posted by Pat on Feb 12, 2020 12:15:00 PM

Being a responsible pet owner is undoubtedly a yearlong objective. But that doesn’t mean pet owners can’t occasionally take inventory of just how well they’re doing on the accountability scale.

February is Responsible Pet Owners Month, which creates a prime opportunity for community managers to encourage their residents to take part. Odds are your community is largely full of responsible pet owners, but even the most stellar of the bunch sometimes aren’t 100% compliant with your pet policies.

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Pet Policy Keepers and Dumpers

Posted by Pat on Jan 20, 2020 9:45:00 AM

Like nearly everything in an increasingly digital world, rental pet policies are in need of a refresh. 

Many pet policies in the apartment world are outdated and based on logic from a previous era, when residents viewed pet-friendliness as a luxury rather than a prerequisite, and before advanced tech tools were available to make life easier for onsite teams.

Some pet policies are worth keeping while others should be dumped and can go the way of the dial-up modem. Here is a look at some of the primary examples from each side.

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Topics: pet policy

Appeasing the Anti-Pet and Pet-Free Resident

Posted by Pat on Nov 26, 2019 10:30:00 AM

Admittedly, pet owners can sometimes look through a narrow lens. Their pets are everything to them, and they often can’t fathom how anyone could see it differently.

But at a rental property, some residents are between pets, some choose not to own them and others simply don’t like them. Perhaps they experienced a dog bite when they were younger, have allergies to certain animals or have other reasons as to why they’d rather avoid them.

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Topics: Property Management

The Value of a Pet Audit in Rental Housing

Posted by Pat on Aug 5, 2019 1:57:31 PM

As the community manager at a 322-unit midrise in Atlanta, Jenny had a hunch that a few pets had come in to the property under their radar.

What Jenny and her team discovered was a definite eye-opener. Their door-to-door audit revealed residents had accumulated 36 unauthorized pets, meaning those that weren’t properly registered with the community. That underscored her management company’s desire for a more comprehensive platform to keep tabs on pet activity.

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Topics: pet policy

We Screen Our Residents, Why Not Our Pets?

Posted by Pat on Jun 6, 2019 10:00:00 AM
When a prospective resident submits an application at an apartment community, on-site teams want to know virtually everything about that resident before allowing them to sign a lease. Credit history, criminal background, rent history, current finances, that minor traffic ticket for failure to yield in 2004, and so on.

Yet, when it comes to the pets that accompany residents to their new home, little—if anything—is known about them. A detailed history of a pet’s behavior, the owner’s behavior with the pet, vaccinations, damages, excessive noise disruptions and other nuisances can prove just as relevant for apartment operators as the background of their residents.
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A Pet Policy Makeover: Ensure Residents Know and Follow Your Pet Policies

Posted by Pat on Apr 9, 2019 11:00:00 AM

It happens time and time again, and the reasons given are common: “I didn’t know.” Or: “Nobody told me I couldn’t do this.”

Residents will often move into a community without a pet, but they may adopt one or have a friend or relative visit with a pet. Some may even start a pet-sitting business in their living rooms. On most occasions, they do not notify the community of these new pet-related developments. Naturally, this creates a risk for the community, especially if those pets have a history of barking, running off leash or even violent behavior.

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Topics: pet policy